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Building an Internal Customer Service CultureDescription This one day Building an Internal Customer Service Culture training program will focus on the critical skills necessary to deliver excellent internal customer service. The program will strengthen the customer service skills and team functionality Objectives Participants in the Building an Internal Customer Service Culture training program will learn the skills to:- Understand the distinction between positive and destructive team dynamics and how to foster high performance teams - Build inter and intra team collaboration by simultaneously resolving issues and improving relationships - Identify who your internal customers are - Gain an extensive understanding of their customers’ overall needs and how to provide relevant solutions that address their internal customer’s issues and concerns - Gain agreement around a mutually developed solution |
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