Our Approach

Employee Engagement for Teams | Employee Engagement for Leaders

Employee Engagement
for Leaders

The president of a renowned New England educational institution wanted to significantly change the working environment at the college. He had concluded, based on his observations and anecdotal evidence, that the sometimes toxic environment was the result of ineffective inter- and intra-department communication. He was also concerned with the number of directors who had complained to him in private about the high levels of conflict between various department heads. This dysfunction was creating feelings of dissatisfaction and alienation among his directors and staff, resulting in above average staff turnover. He wanted to take a holistic approach to address the myriad of problems that he believed were killing the sense of community that had helped sustain this institution over many decades.

OLG consultants, in partnership with the institution’s HR department, ran a series of staff focus groups and confidential one-on-one interviews with a cross-section of management and staff. The goal of these activities was to get a clear picture of what the working environment was like for employees at all levels. We then worked closely with the HR department and the president to create an attainable set of goals for the coming year. OLG then designed a series of customized workshops and coaching sessions with specific outcomes, including:

• Community Building
• Enable candor and build trust among directors
• Improve collaboration and coordination within teams
• Enhance Cross-Functional Team Communications
• Provide Managers with the skills to recognize and manage talent

The outcomes of OLG’s work included:

• Employee satisfaction scores improved by 23%
• Staff turnover declined by 13%
• There was a 25% reduction in the number of employee relations issues reported to HR and senior managers
• There was a 15% reduction in the number of involuntary terminations