Challenging Conversations ©

Description

Handling unpleasant yet critical conversations can be one of the greatest challenges facing executives. This program gives participants skills and constructive techniques for handling the bumps in interpersonal communications by offering ways of thinking and speaking that will change behavior and get one free of damaging patterns. Participants will learn to create an environment that allows both parties to deal with the complexities of differing viewpoints and heightened emotions with integrity and respect.

Workshop Outcomes

Program benefits include:

- Building team cohesiveness by simultaneously resolving issues and improving relationships
- Improving productivity by reducing the emotional fallout from unresolved issues
- Turning conflict and discord into opportunities for understanding and collaboration
- Improving organizational effectiveness by building bridges of understanding between departments
- Increasing customer loyalty by addressing difficult issues quickly and tactfully

Skills

Participants will achieve these outcomes by developing the skills to:
- Identify the critical pitfalls that impede challenging conversations
- Avoid the adversarial stance that limits communication
- Express one’s perspective in a way that defuses tension and supports constructive dialogue
- Listen and reflect back another’s thoughts
- Ask open-ended questions that encourage an honest response
- Avoid assumptions that lead to further misunderstanding
Home  |  Programs  |  Clients  |  About us  |  Contact Us Copyright © 2005. Organization Learning Group. All rights reserved.